It occurred to me a few weeks ago that my insurance company’s website might have some indication of the status of my pre-authorization, and it turns out it does — there’s an “Authorizations and Referrals” page. I’ve been checking it once a week or so, and finally, late last week, it showed that my CI revision has been approved!

However, a week later, my surgeon’s office still hasn’t called me to schedule. I called them a few days ago, but got sent straight to voicemail; their message says they’re understaffed due to COVID and not to call more than once or it would take them longer to respond. I am SO frustrated! I really want to get this done, preferably at a time that doesn’t get in the way of my plans. I have a few things coming up, and scheduling around them will be tricky, especially since I will need to factor in recovery time and make sure I’m not exposed to COVID too close to my surgery. But short of going to their office in person, I don’t know how to get in touch with them when they don’t answer their phones.

I get that everything is messed up due to COVID, but the numbers are way down in this area so I would have thought that things would be getting back to normal. The rates were higher last summer when I got my second CI, and yet they got back to me within days after I saw the surgeon.

Anyway, I just needed to vent. I spend every minute of the business day glancing repeatedly at my phone, willing it to ring…but so far it’s only been spam calls.